We're happy to help.
Questions, bug reports, feature requests, and refund questions all go to the same place — and a person reads every message.
Contact
- [email protected]
- Response time
- Usually within two business days.
- Company
- BMP Research LLC, United States
Reporting a problem
Including these details helps us reproduce and fix an issue faster:
- The name and version of the app (shown in the app's Settings or About screen).
- Your device and OS version — for example, "iPhone 15 Pro, iOS 18.2" or "MacBook Air M2, macOS 15.3".
- What you expected to happen, and what happened instead.
- The steps that lead to the problem, if it happens repeatedly.
- A screenshot or screen recording, if the issue is visual.
Purchases and refunds
All purchases and subscriptions for our apps are handled by Apple through the App Store — we never see or process your payment details.
To request a refund, or to manage or cancel a subscription, use Apple's own tools at reportaproblem.apple.com, or open Settings on your device and tap your name › Subscriptions. If Apple declines a refund and you believe the app is at fault, write to us and we'll do what we can to help.
Data and account requests
To ask what data we hold about you, or to request its deletion, email [email protected] from the address associated with your request. Our privacy policy describes what we collect and why.